Salary: £26,000
Contract Type: Full time
Hours: 09:00-17:00 Monday to Friday
Length of employment: Permanent
Location: Long Buckby (Office based/Hybrid/Remote Working)
Closing date of vacancy: 3rd October 2025
About EVOLVE Advice
EVOLVE Advice was founded in 2017 by a single Educational Visits Adviser. Since then, they’ve welcomed thousands of new clients from across the UK and globally into their schools community. Their client growth is organic, and often word of mouth, and they have grown with it – building a small team of advisers, trainers and support staff to ensure their schools get the best possible service from EVOLVE Advice.
If you think you’d like to be part of their story, read on…
About the role
Are you a proactive problem solver with a knack for administration? Do you thrive in a dynamic work environment where you can make a real impact? If so, EVOLVE Advice have a new opportunity for you!
EVOLVE Advice looking for a Client Support Assistant to join their team.
EVOLVE Advice provides world-class advice, guidance and training to Schools, Local Authorities and Trusts on all matters relating to learning outside the classroom. The business has a demonstrable growth record and an excellent market reputation. They support almost 4,000 schools globally and have a loyal and developing client base.
As a Client Support Assistant, you will be their clients’ first point of contact.
Supporting their clients: You will help schools set up their EVOLVE system* and assist with any technical or non-technical issues they encounter day to day. Your role is crucial in ensuring their clients have a fast and seamless experience with their service. You’ll manage incoming calls, emails and online chats from their clients – usually Educational Visits Coordinators, school Business Managers, Heads, or central teams – helping to resolve their queries quickly and efficiently.
Need to know
This is a permanent, full time (Monday to Friday) position, but would consider part time school hours (09:00-14:30) and/or term time only for the right candidate. There is a 3 month probation period. They’re looking for an immediate start.
*EVOLVE is a visit management system provided by eduFOCUS Ltd. It used by staff in around 24,000 education settings in England and Wales to manage their trips and visits including risk management and approvals processes, consent, communication with parents and carers, medical needs and much more. You will be trained as an EVOLVE superuser, enabling you to support staff in schools, LAs and Trusts with their visit management.
Your responsibilities
Client Support
- First point of contact for client inquiries via email, phone, and online channels.
- Provide fast and professional support to clients, ensuring a high level of customer satisfaction.
- Assist clients with navigating our services, documentation, and systems.
- Maintain accurate client records and update internal systems with relevant information.
- Support the delivery of client communications, such as newsletters, updates, and notifications.
- Assist in coordinating client meetings, webinars, events, and training sessions.
EVOLVE Advice are looking for someone who …
- Has outstanding verbal and written communication skills.
- Loves solving problems quickly.
- Is professional, positive and friendly.
- Is customer-focused.
- Has excellent computer skills.
- Takes the initiative and proactively identifies tasks requiring attention.
- Learns and adapts to fast changes.
- Is happy to seek assistance from colleagues where required.
- Has a confident attitude towards work.
- Remains focused on tasks.
- Works well in a small team, communicates with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment.
- Has previous relevant experience.
Ideally… (desirable but not essential)
- You have experience working directly with education establishments and EVOLVE systems (we will provide training as needed).
- You are familiar with using Apple Mac computers (or able to learn quickly).
How to apply:
To apply, please email Kate@evolveadvice.co.uk your CV with a cover letter setting out why you would be a great choice for this position.
Applications without a cover letter will be automatically rejected. Immediate start. Please include your potential start date.
The second stage is an interview.
Where to go for further information: https://www.evolveadvice.co.uk/client-support
Who to contact for questions and further information: kate@evolveadvice.co.uk
